Frequently Asked Questions (FAQs)
1. How long does it take to process and ship my order? We typically process and ship orders within 1-2 business days. During peak seasons, processing times might be slightly extended. You'll receive a shipping confirmation email with tracking information once your order is on its way.
2. What shipping options do you offer? We offer free Shipping ,We offer Standard Shipping (3-4 business days).
3. How can I track my order? Once your order is shipped, you'll receive a shipping confirmation email containing tracking details. You can use this information to track your package's status and estimated delivery date.
4. Do you ship internationally? No, we offer USA shipping only.
5. What's your return policy? You can initiate a return within 30 days of receiving your order. The item must be unused and in its original packaging. Contact our customer support team to initiate the return process and receive further instructions.
6. How do I request an exchange? If you'd like to exchange an item for a different size, color, or style, please contact our customer support team. We'll guide you through the exchange process and ensure you receive the desired item.
7. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us within 7 days of receipt. We'll arrange for a replacement or offer a refund, based on your preference.
8. Are there items that cannot be returned? Certain items, such as personalized products, intimate apparel, and perishable goods, are non-returnable due to hygiene or safety reasons.
9. How do I cancel or modify my order? Modifications or cancellations can usually be made within 24 hours of placing your order. Contact our customer support team as soon as possible for assistance.
10. Do you offer gift wrapping services? Yes, we offer gift wrapping services for select items.
11. Can I change my shipping address after placing an order? If your order hasn't been shipped yet, we may be able to update the shipping address. Please contact us immediately for assistance.
12. What payment methods do you accept? We accept major credit cards, debit cards, and PayPal for payment.
13. How can I reach your customer support team? You can contact our customer support team via email, phone, or the contact form on our website. We're here to help with any questions or concerns you may have.
14. Can I get a refund if I return an item I received as a gift? Refunds for returned gifts will be issued to the original payment method used by the gift giver.
15. Do you have a store or showroom I can visit? Yes, we operate exclusively online and also we have physical store locations