1. Returns: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return within 30 days of receiving your item(s). To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return: To initiate a return, please contact our customer support team within the specified return period. Our team will provide you with instructions on how to proceed with the return process. Please do not send your item back without prior approval.
3. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned item reaches us. We are not responsible for items that are lost or damaged during the return shipment.
4. Refunds: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Similar to returns, the item must be unused, in its original condition, and in its original packaging.
6. Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons. These may include, but are not limited to, items such as personalized products, intimate apparel, and perishable goods.
7. Damaged or Defective Items: If you receive an item that is damaged during transit or is defective, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or offer a refund, depending on your preference.
8. Late or Missing Refunds: If you haven't received a refund yet, please allow a few business days for the refund to be processed. If you still haven't received your refund after this time, please contact your payment provider or our customer support team for further assistance.
9. Contact Us: If you have any questions or concerns about the return and refund process, please don't hesitate to contact our customer support team. We're here to help!